legal disclaimer

Terms and Conditions (“Terms”). Last updated: June 19, 2026.

Please read these Terms, Conditions, and Policies carefully before using this website. These Terms apply to all visitors, users, and others who wish to access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms, Conditions, and Policies. If you disagree with any part of the Terms, Conditions, and Policies, then you do not have permission to access the Service.

Pricing Policy
All prices are subject to change at any time without prior notice and may be adjusted at the discretion of management.

Volume & Special Pricing
Discounted pricing may be offered for high-volume purchases. Certain programs may require minimum annual purchasing commitments to qualify.

Minimum Order Requirement
Minimum order value: $250.00. Orders below this amount may incur a $20.00 processing fee.

Credit Terms
All credit terms are contingent upon approval of a credit application and review process.

Payment Terms
Standard payment terms are Net 30 unless otherwise specified in writing. American Express, Visa, and Mastercard are accepted for invoices paid within 30 days. Credit card transactions may be assessed a 3% processing fee at management’s discretion. Past due balances may accrue finance charges of 1.5% per month. International distributors are required to submit payment in advance unless otherwise authorized.

Freight Terms
Shipments within the continental United States are FOB shipping point. Freight charges will be prepaid on qualifying orders of $1,500.00 or more. Ownership and risk of loss pass to the purchaser once the shipment is transferred to the carrier, regardless of freight payment arrangements.

Freight Prepayment Exclusions
Management reserves the right to exclude certain products from prepaid freight eligibility, including but not limited to:

Wood-based products
Liquids
Ultrasound gel
CSR wraps
Cotton balls
Reusable and instant hot/cold packs
Medication cups
Drinking cups
Plastic products
Long-term care beds
Bariatric beds
Geriatric chairs
Furniture

Additional delivery services such as inside delivery, lift-gate service, scheduled delivery appointments, or other special handling requests are the responsibility of the customer and may result in additional charges.

Freight Contingency Policy
The company reserves the right to withdraw prepaid freight privileges on orders where the product mix, delivery location, or other circumstances generate unusually high transportation costs. Customers will be contacted to review available options and determine an acceptable resolution.

Order Modifications
Once an order has entered the warehouse fulfillment process, changes, additions, or cancellations cannot be accommodated. Customers are encouraged to verify all order details before final submission to avoid delays or complications.

Drop Shipment Policy
Drop shipments delivered to a single destination will incur a $5.00 handling fee in addition to applicable freight charges. Standard freight policies remain in effect.

Transportation Claims
Customers are responsible for reporting shipping shortages or visible carton damage directly with the carrier. Any damage or shortage must be noted on the delivery receipt or proof of delivery at the time of receipt.

Photographic documentation is required for all damage claims. Damaged pallet shipments must include photographs of all four sides of the pallet. All discrepancies must be reported within three to five business days of delivery.

Claim Submission Requirements

Please provide the following information:

Customer account name
Account number or code
Purchase order number
Contact name, phone number, and email address
Item number(s)
Quantity involved
Description of the issue (shortage, damage, picking error, return, etc.)
Photographs for damage and shipping error claims
Any additional supporting information that may assist in claim resolution

Claim Resolution Guidelines

Shortages
Upon verification, customers may request either a replacement product or account credit.

Overages
Customers may elect to retain and be invoiced for excess merchandise or arrange for its return.

Damaged Goods
Customers should indicate whether any products can be salvaged and provide a copy of the signed proof of delivery.

Customer Returns Due to Overstock or Ordering Error
Requests must include item number, quantity, purchase order number, lot number, and expiration date, where applicable.

International Shipments

For shipments delivered to freight forwarders, any damages or shortages must be documented on the proof of delivery at the freight forwarder’s location. Claims for damage discovered after final international delivery will not be accepted.

Shortage claims will be reviewed and verified through inventory cycle count procedures.

Returned Merchandise Authorization (RMA)

Return Authorization Requirements

All return requests must be submitted in writing and include the invoice number, item number, quantity, and lot number. Merchandise returned without prior authorization may be refused and returned at the sender’s expense.

A copy of the issued Return Goods Authorization (RGA) must accompany all returned merchandise.

Products must arrive at the designated warehouse before the RGA expiration date. Returns received after expiration may be assessed an additional 5% restocking charge for every 10-day period beyond the authorization deadline.

Customers are responsible for return freight costs and must provide tracking information when the return shipment is dispatched.

Do not mark, write on, or affix labels directly to product cartons. Returned goods must remain in resalable condition or they may be rejected.

Merchandise Returns for Credit

Only unopened, marketable merchandise qualifies for return consideration. Unless otherwise approved in writing, all returns must be shipped prepaid to the designated warehouse.

Credits will generally be issued as account credits rather than refunded to a credit card unless alternate arrangements have been approved.

For merchandise originally shipped freight prepaid, any approved return may be subject to a deduction reflecting a proportional share of the original shipping expense.

Return Credit Schedule

Credit will be issued only when accompanied by an approved RGA and according to the following guidelines:

Merchandise defective upon receipt: 100% credit or replacement
Company shipping error: 100% credit or replacement
Unopened, resalable merchandise returned within 60 days: 80% credit
Unopened, resalable merchandise returned within 150 days: 50% credit
Products unsuitable for resale due to age, damage, expiration, or obsolescence: No credit

Management reserves the right to restrict or deny returns based on quantities involved, inventory levels, market conditions, or other business considerations.

Legal Jurisdiction
All sales transactions and any related disputes shall be governed exclusively by the laws of the State of New Jersey, and any claims must be filed within that jurisdiction.

Contact Us

If you have any questions about these Terms, please contact us.